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Concerned with:

-your sales?

-the return on your marketing expenses?

-the complaints that your Customer Service Department receives?


This program uses proven strategies and tools adapted to your specific competitive environment to focus on three elements:

  • Influencing decisions with integrity;
  • Demonstrating return on investment (ROI);
  • Targeting and developing strategic accounts.

In the form of a “Master class”, this part of the program was specifically designed to refine the talents of sales, marketing and customer service team members who are invaluable or have great potential.


  • Due diligence
  • Growth potential
  • Opportunities and threats

15 steps that help to make a comprehensive assessment of your marketing process

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  • Executive coaching
  • Strategic and tactical plans
  • Succession development

Support and advice in the heat of the action for you and your team

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  • Sales and negotiation
  • Marketing
  • Customer service

Master proven tools and strategies.

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  • Talent retention
  • Mobilization
  • Commitment

Develop and refine the art of influencing with integrity.

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